Due to heavy response, state offers alternatives in wake of security breach

Web site and code for SC taxpayers to sign up for credit protection
Web site and code for SC taxpayers to sign up for credit protection

COLUMBIA, SC (WIS) - If you are afraid you got hacked and called the Experian hotline number given out by South Carolina officials Friday, you were probably given an online code Saturday instead of having to wait to speak to an operator.

A general code "scdor123" was given to people who called the Department of Revenue at 1-866-578-5422.

Director of Revenue Jim Etter said it's a temporary solution until operators can catch up.

"In order to handle the volume of calls we thought it would benefit the taxpayers to not have to wait on the line," he said.

Once you have the code you simply plug it in and type in your information in order to register for online protection that's being offered free for one year.

Etter also pointed out there doesn't have to be a mad dash to get it done.

"I think one of the misconceptions that the public has is that they don't need to sign up today or tomorrow," he said.  "Anytime they sign up before now and January 31st they are full covered"

Getting answers may take some time. Once you sign up, Etter said it will take a few days to know if your credit information has been hacked as they develop the system.

"It will take them about 48 hours to upload the file and get their call personnel trained on how to look at the file and make sure the data that is represented by the caller matches the file or what is entered online is correct," he said.

Once the files are matched, Experian will be contacting people if their information was stolen from the system. The Department of Revenue is also working on notifying people who have moved out of state.

Etter insists the Department of Revenue is taking precautions around the clock to keep you safe and try and make sure all sensitive numbers are encrypted as it prepares for the 2012 tax season.

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