COLUMBIA, SC (WIS) - Malcolm Butler of Columbia sent us this e-mail.
It said, "I recently purchased a car from Auto Choice of Columbia. After the purchase was finalized, they agreed to paint my bumper and detail my car. I never received these things. To add more frustration, it has been three months and I have not received my registration for my car. The bank has not received my title and the business has closed down and relocated."
We sent our Jennifer Wilson to investigate.
Malcolm Butler loves his new car, but hates what's happened since he got it.
"They seemed like pretty good people and they tried to make it like a family dealership, but it didn't turn out that way," he said.
He bought the Chrysler 300 at Auto Choice on Broad River rRoad. He says they told him they would detail it and paint the bumper.
"And that never took place," Butler claims. Then, he says things got worse.
The college student says he never got his title or registration, even though paperwork proves he paid for the car.
At a traffic stop, Butler got a ticket for no registration. Without registration, he's not supposed to drive the car.
"I have to try and get back and forth to work and school and I don't have registration on my car," he explained.
Recently, he got a letter from the dealership saying it was closing. It told him to contact the Department of Motor Vehicles for his registration.
But Butler says the DMV can't get it to him because the dealership never transferred the title.
WIS went to the business to talk to the owner about what's happening. When we arrived, there were no cars in the parking lot, and inside, the business was completely shut down.
We found the owner, Kenny Blocker, working at a dealership up the street. He told us his business went under in the bad economy.
He did not want to speak on camera, but said he's working on transferring Malcolm's title.
News 10 asked him to be specific about when -- he couldn't answer.
We asked why he had not done it yet -- he said things did not work as fast as they should have.
Meantime, the DMV says they have three complaints about Auto Choice. One is from Malcolm.
A DMV investigator is now working to resolve Malcolm's situation.
"There's nothing I can do but wait."
Reported by Jennifer Wilson