Consumer Alert: Internet service

(National) February 2, 2007 - Consumer Reports' just-released results of its annual internet service survey show that cable and DSL services have some stiff competition, at least in some places. The new technology is fast, more reliable, and competitively priced.

Alessandra Rose is one of the lucky ones. Her internet service provider now offers fiber-optic broadband.

Verizon's Fios service is currently available to only six million customers in about 16 states. Consumer Reports national research center found Fios subscribers were very satisfied with that service.

"Fios got higher marks for speed than cable - last year's winner. And customers were more satisfied with the cost of Fios than DSL." says Consumer Reports' Rosalind Tordesillas. But Tordesillas says a big problem with internet broadband is that people's choices are too limited, "More than one in five broadband users in our survey picked the type of service that they did because they had no other broadband options."

When signing up for internet broadband service, you want to beware of promotional pricing that only lasts for a specified period of time.

Confirm what the regular pricing will be. You may have to call the company. And also ask about taxes and any additional fees.

Tordesillas says, "You also want to make sure you know what your needs are. If you want speed and you don't have fiber optics in your area - cable has the advantage. For price, DSL is the way to go."

Consumer Reports says you may also be able to save by bundling other services such as phone and cable TV.

Posted 4:40pm by Chantelle Janelle

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