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CARLSBAD, Calif., June 10, 2014 /PRNewswire/ -- ACD today unveiled a behind the scenes look at its biggest release this year, Self(ie) Service™ which gives vehicle owners an incredible way to settle their car insurance claims.
The video, titled Inventing Self(ie) Service™ offers a new insight into the simple, fast and intuitive user interface built into ACD's revolutionary AutoLink claims management technology. Vehicle owners can tap a secure link, take the required photos and instantly transmit the information to ACD. Within just a few short hours an expert estimator returns the completed estimate.
"Self(ie) Service™ is built on the backbone of over a decade of claims services and technology innovation. We drew upon the collective experience of industry experts who have actually served as auto material damage directors and supervisors coupled with industry experts to build a solution that is simply amazing," stated Ernie Bray, ACD's CEO. "Our technology allows insurers the choice of using ACD's estimating solution or handling the estimate in-house."
ACD recently announced claims system integration with another large technology provider this year that allows for full use of Self(ie) Service™ for their mutual clients. "We've entered an era where self-service capabilities are expected by consumers. Companies must work together to provide the highest-level of customer satisfaction to their policyholders," added Bray.
"It's also vital to understand that not every claim can be handled this way. Self service is meant for a select type of claim and ACD clients benefit from custom triaging rules that are based on a historical analysis of over $2.5 billion in assessed damage," stated Bray.
ACD creates revolutionary technology and combines it with the finest claims services available. From innovative technology such as AutoLink, PropertyLink and SubroLink to auto & property damage appraisal services, ACD is defining the future of claims technology and the speed of claims processing. The firm has processed over $2.5 billion dollars in assessed damages, servicing over 225 insurers including 11 of the Top 25 national carriers. For more information visit ACD www.acdcorp.com
Media contact: Brian Bray, 1-888-403-4223, firstname.lastname@example.org
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