Feds remove South Carolina man's information from healthcare.gov - wistv.com - Columbia, South Carolina |

Feds remove South Carolina man's information from healthcare.gov

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COLUMBIA, SC (WIS) -

A South Carolina man who learned his personal information was accessed on the federal healthcare exchange's website by a man in North Carolina says his information has finally been removed from the system.

"I was finally contacted by CMS yesterday afternoon around 4:00 p.m. and by 7:00 p.m. they had confirmed to me, at least as far as I understand it that in fact my account, my daughter's account had been removed from their system," Dougall said.

Dougall logged on to healthcare.gov to browse for cheaper insurance for him and his wife about a month ago.

Late last week, Dougall received a phone call from North Carolina resident Justin Hadley, who said he saw Dougall's information instead of his own when Hadley logged on to the website.

Dougall believed Hadley to be a scammer, but Hadley provided him with documents containing Tom's personal information and screenshots of the website.

It took four days for Thomas Dougall to get his family's personal information wiped off healthcare.gov.

Dougall says it should not have been this difficult to hit delete.

"There's no button to click on to say, my security has been compromised," he said. "There is no button to click on to say I want to delete my account because I no longer trust your system."

U.S. Sen. Tim Scott took Tom's story to Washington and questioned the administrator of the Centers of Medicare and Medicaid Services.

"We're not happy with where we are, we're frustrated with the situation as it is and I'm very concerned that there may be hundreds if not thousands of other Americans who have not come forward yet or reached out to their Congress member or their senator to look for advice and look for assistance in fixing this major problem, which is a breach of trust from my perspective," Scott said in a Skype interview with WIS.

Justin Hadley, the man in North Carolina who could access Dougall's information, has had his account cleared as well.

Dougall says anyone else accessing the system needs to be careful.

"I tell them to contact their Congressmen because they've got no reason to believe the system is secure," he said.

The U.S. Department of Health and Human Services continues to say they are working to improve their website and that security is their top priority.

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