Walmart shelves in Louisiana cleared in EBT glitch - wistv.com - Columbia, South Carolina |

Walmart shelves in Louisiana cleared in EBT glitch

This image, posted on Facebook, shows empty shelves at the Springhill Walmart store after a run on meat and other food products Saturday night. (Source: KSLA) This image, posted on Facebook, shows empty shelves at the Springhill Walmart store after a run on meat and other food products Saturday night. (Source: KSLA)
Another photo from the Springhill Walmart store shows carts overflowing with food, reportedly left abandoned after balances started showing up again on customers' EBT cards. (Source KSLA) Another photo from the Springhill Walmart store shows carts overflowing with food, reportedly left abandoned after balances started showing up again on customers' EBT cards. (Source KSLA)
MANSFIELD, LA (KSLA) -

Shelves in Walmart stores in Springhill and Mansfield, La. were cleared Saturday night, when the stores allowed purchases on EBT cards even though they were not showing limits.

The chaos that followed ultimately required intervention from local police, and left behind numerous carts filled to overflowing, apparently abandoned when the glitch-spurred shopping frenzy ended.

Springhill Police Chief Will Lynd confirms they were called in to help the employees at Walmart because there were so many people clearing off the shelves.

He says Walmart was so packed, "It was worse than any black Friday" that he's ever seen.

Lynd said the EBT cards weren't showing limits and they called Walmart's corporate headquarters, whose spokesman said to let the people use the cards anyway.

From 7 to 9 p.m., people were loading up their carts, but when the cards began showing limits again around 9 p.m., one woman was detained because she rang up a bill of $700 and only had 49 cents on her card.

She was held by police until corporate Walmart said they wouldn't press charges if she left the food.

Lynd says at 9 p.m., when the cards came back online and it was announced over the loud speaker, people just left their carts full of food in the aisles and left.
 
He says contrary to rumors, nobody was unruly or arrested, and they were mainly there to help prevent shoplifting and theft.
 
A dispatcher for Mansfield police in northwest Louisiana also confirms officers were called in for crowd control at a Mansfield Walmart.

She said the shelves were cleared out, forcing Walmart to stop selling food at 9 p.m. No arrests were made.

There was, however, a huge mess left behind. Pictures and videos obtained by KSLA News 12 in Shreveport, La. show aisles packed with shoppers emptying the shelves in Springhill.

Another video shows what appear to be at least dozens of overflowing carts left abandoned in the aisles at the Mansfield store, against the backdrop of emptied shelves in the meat department.   

It all happened at the end of a day in which the EBT system went down in 17 states.

Xerox, a vendor for the EBT system, experienced a power outage while conducting a routine backup test in one of the company's locations. While the system was back up Saturday night, it appears that it was not functioning entirely properly in some areas.

Kayla Whaling, a spokesperson for Walmart, tells KSLA News 12 that the company was "fully engaged and monitoring the situation and transactions during the outage."

"We did make the decision to continue to accept EBT cards (and purchases on WIC and SNAP) during the outage so that they could get food for their families," Whaling said.

Asked whether Walmart would be taking the loss on any food purchased on the cards that did not show limits, or on the perishable food left behind in carts, Whaling would only say that "we monitored transactions during the outage."

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