Monday, September 1 2014 1:31 PM EDT2014-09-01 17:31:17 GMT
The South Carolina Highway Patrol says a man on a motorcycle was killed in a crash Monday morning.Troopers say the crash occurred on Bookman Rd. about three miles west of Elgin at about 6 a.m. The motorcycleMore >>
The South Carolina Highway Patrol says a man on a motorcycle was killed in a crash Monday morningMore >>
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Take a real-time look at where it's raining here in the Midlands and across the state with WIS First Alert radar.More >>
PHOENIX (CBS5) -
More and more consumers are trying a new way to move their personal belongings, but like regular moving companies, consumers need to be smart with so-called "containers."
Containers have become a viable alternative to standard moving companies. You pay a fee, the company drops off a giant container at your house, you fill it up, they hoist it onto a truck and take it to your next destination. The most important detail to iron out in one of these contracts is the size of the container.
"I was completely frustrated," Avid Navidi said.
In a move set up for her parents, Navidi decided on a container over a traditional mover. She says one company, Pods, had containers 4 feet shorter than a competitor. Navidi asked Pods if all of her parent's stuff would fit.
"It was four full rooms of furniture, all the appliances, boxes, and everything else that we had. They assured me of the fact that this was large enough," Navidi said.
Navidi agreed to pay $400 to have the container delivered and then later taken to the next destination. She never asked what would happen if the container wasn't big enough.
"They assured me that the container was large enough to fit everything, and that's why I didn't ask them for a contingency plan," Navidi said.
The container wasn't big enough and much of her parent's furniture didn't fit. She called Pods and asked what they planned to do about it.
"Their bottom line to me was pay another $400 and we'll send another pod," Navidi said.
Instead, Navidi rented a 14-foot U-haul truck to move the rest of her parent's belongings. She felt since Pods had underestimated her load, they should pay the $200 U-haul charge.
"They basically said they weren't responsible. They told me I have no case here," Navidi said.
She says Pods claimed there were limits to their liability. They wouldn't pay, but Navidi learned a good lesson.
"I will get a contract in writing and also I will ask for a contingency plan - just in case things didn't fit - what they're going to do about it," Navidi said.
After CBS 5 News reached out to Pods, company officials agreed there may have been some miscommunication on the phone between Navidi and their rep. Pods decided to refund Navidi the entire $400 she paid for the service - which was well beyond her expectation.
CBS 5 News would like to thank Pods for bringing this dispute to a quick and very satisfactory conclusion.
Again, containers are a good option for moving, but you have to discuss what happens if it isn't big enough for your needs. Try to negotiate into the contract a discount on any additional container if the company underestimates your load.
Copyright 2013 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.
Sunday, August 31 2014 4:12 PM EDT2014-08-31 20:12:10 GMT
CONWAY, SC (WMBF) – Dozens of videos are all over Twitter from parties held at Coastal Carolina University. Many of the posts lead back to a group called I'm Shmacked. It makes videos at universitiesMore >>
Dozens of videos are all over social media from parties held at Coastal Carolina University.More >>
Friday, August 29 2014 12:21 PM EDT2014-08-29 16:21:29 GMT
An Alexander County woman is facing charges after deputies say she molested a four-year-old at a church while services were happening. According to the Alexander County Sheriff's Office, 52-year-old CarolMore >>
According to the Alexander County Sheriff's Office, 52-year-old Carol Diane Britto, of Taylorsville, was charged with one count of first degree statutory sex offense and one count of indecent liberties with a child.More >>
Monday, September 1 2014 8:58 PM EDT2014-09-02 00:58:33 GMT
You've likely noticed a spike in gas prices across the Midlands. They have jumped almost 15 cents after a steady drop nationwide.Prices are about $3.11 in the area on Labor Day, which, when compared toMore >>
You've likely noticed a spike in gas prices across the Midlands. They have jumped almost 15 cents after a steady drop nationwide.More >>
Monday, September 1 2014 8:32 PM EDT2014-09-02 00:32:26 GMT
With a severe thunderstorm moving its way through the Midlands, customers across Richland and Lexington counties currently find themselves without power. South Carolina Electric & Gas is reporting overMore >>
Over 4,000 outages have been reported across the Midlands according to SCE&G.More >>
Monday, September 1 2014 7:54 PM EDT2014-09-01 23:54:12 GMT
Whitney Hempsey remembered what doctors told her before she gave birth to her second child years ago. "It's like, 'Hey, are you tired of being pregnant?" Hempsey recalled. "'We can give you this and youMore >>
Mothers come together at Improving Birth Rally in an effort to stop rushed births.More >>
Monday, September 1 2014 6:18 PM EDT2014-09-01 22:18:34 GMT
Under a bright Carolina sun, citizens across the state enjoy going out and making a few waves on the lakes. Some like Johnathan Crossland enjoy fishing as a method of recreation and relaxation for a while.More >>
Boaters and law enforcement officials provide safety advice when making waves on the lakes.More >>
Monday, September 1 2014 3:55 PM EDT2014-09-01 19:55:16 GMT
As America's population of World War II veterans continues to shrink, respect for their role in history appears to be growing. Among those heroes are the thousands of troops who brought Hitler's EuropeMore >>
As America's population of World War II veterans continues to shrink, respect for their role in history appears to be growing.More >>