Best Mattress offers our exclusive comfort warranty to all customers purchasing our Ultra Premium line of handcrafted mattress sets. Our company realizes that there are rare occasions when a customer selects a mattress set that feels perfect in the showroom, but not so perfect after a few weeks at home. We will gladly make one comfort warranty exchange to another model in our line during the first 30 days without any cost to the customer. With this exclusive program anyone can rest assured that they can not make a mistake when purchasing a set from Best Mattress. Our goal is to make our loyal customers 100% comfortable not 80 or 90%. Customers living outside the greater Midlands area of S.C. may have to pay a small shipping or delivery charge. Please email or call factory for details.
Best Mattress warranties our custom handcrafted mattress sets against defects in construction for periods of time ranging from 1 year to 20 years depending on the specific model. The individual warranty periods are listed on each model. Our high quality standards ensure that our customers have an extremely small (less than 1.2%) chance of even needing to call our warranty department. Please remember that it is the customer's responsibility to properly care for the mattress set.
Those requirements include:
Turning the mattress over and rotating it at least once every 2 months
Making sure all queen and king size sets have the proper center support bed frame or rail system.
Using our mattress with the proper matching box spring or foundation.
Please remember that our warranty is designed to protect you from defects in construction and mattress components and not changes in your body or slight cosmetic imperfections (wrinkles or slight body impressions in fabric) which may occur over time.