Code of Ethics - - Columbia, South Carolina

Code of Ethics

As a member of TECH-NET Professional Auto Service we agree to:

  • Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are preventive maintenance
  • Offer customers a priced estimate for work to be preformed.
  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • Make every effort to keep customer informed about appointments and completion deadlines.
  • Furnish an itemized invoice for parts and services, priced fairly, which clearly indentifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed cocast-to-coast.
  • Provide and honor CARQUEST Manufacturer Warranties.
  • Exercise reasonable care for the customer’s property while it is being serviced.
  • Make every effort to fix the customer’s vehicle right the “first time.”
  • Maintain a system for fair settlement of customer’s complaints.
  • Cooperate with established consumer complaint mediation activities.
  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
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